Feedback
Developmental Actions Based on Feedback
All feedback received from clients is analyzed regularly, and development plans are made based on these analyses.
Development Procedures
|
Year |
The source |
the procedure |
Result |
|
2024 |
Customer Service Top of Form Bottom of Form
|
Attach the guide for the electronic registration service in English.
|
Clarify the electronic registration process for English-speaking users. Top of Form Bottom of Form
|
|
2024 |
Customer Service Top of Form Bottom of Form
|
Increasing the number of attachment upload slots in electronic registration. |
Facilitate uploading attachments and additional documents during the registration process. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the method of accessing the property registration service. |
Facilitate access for different concerned groups. Top of Form Bottom of Form
|
|
2024 |
Customer Service and Contact Top of Form Bottom of Form
|
Modifying and drafting text messages to be clear and understandable for customers. |
Improve the user experience and their understanding of the messages. Top of Form Bottom of Form
|
|
2024 |
Contact |
Create a field for the Ministry of Housing letter number instead of the document field. Top of Form Bottom of Form
|
Provide a field for the Ministry of Housing letter number as a reference for transactions. Top of Form Bottom of Form
|
|
2024 |
Customer Service and Contact
|
Increase the number of attachments in electronic registration. Top of Form Bottom of Form
|
Enable users to upload a larger number of attachments. Top of Form Bottom of Form
|
|
2024 |
Contact |
Provide a clear location for the case number. Top of Form Bottom of Form
|
Simplify the entry of the application number for users. Top of Form Bottom of Form
|
|
2024 |
Contact |
Clarify the required data based on the type of registration. Top of Form Bottom of Form
|
Facilitate and simplify the registration process for users based on the type of registration. Top of Form Bottom of Form
|
|
2024 |
Contact |
Send text messages with the application number to confirm the submission. Top of Form Bottom of Form
|
Confirm the registration of the application. Top of Form Bottom of Form
|
|
2024 |
Contact |
Extend the electronic payment period. Top of Form Bottom of Form
|
Provide users with the opportunity to complete the payment process. Top of Form Bottom of Form
|
|
2024 |
Contact |
Resolve issues with electronic links. Top of Form Bottom of Form
|
Ensure the availability of electronic services without interruptions." Top of Form Bottom of Form
|
|
2024 |
Contact |
Extend the electronic payment deadline. Top of Form Bottom of Form
|
Clarify the required fees for users and simplify the payment process. Top of Form Bottom of Form
|
|
2024 |
Contact |
Add an option to view the uploaded attachments. Top of Form Bottom of Form
|
Facilitate the process of reviewing attachments. Top of Form Bottom of Form
|
|
2024 |
Contact |
Calculate the fees at the end of the registration process. Top of Form Bottom of Form
|
Clarify the required fees for users and streamline the payment process. Top of Form Bottom of Form
|
|
2024 |
Contact |
Change the individual/agent option to make it clearer. Top of Form Bottom of Form
|
Simplify the registration process. Top of Form Bottom of Form
|
|
2024 |
Contact |
Add instructions for users after submitting the application to inform them about the subsequent stages of the process. Top of Form Bottom of Form
|
Provide users with useful information regarding the progress of the transaction and the waiting period. Top of Form Bottom of Form
|
|
2024 |
Contact |
Add detailed usage instructions on the landing page. Top of Form Bottom of Form
|
Provide additional assistance to users for handling the provided services. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the overall appearance of the homepage. Top of Form Bottom of Form
|
Improve the appearance of the page to make it more cohesive and professional. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Replace the old SLRB logo with the new logo on the website. Top of Form Bottom of Form
|
Update and unify the SLRB branding. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the term 'Questions and Answers' to 'Frequently Asked Questions'. Top of Form Bottom of Form
|
Clarify the nature and content of the page more effectively. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the word 'Contact' to 'Contact Us,' reposition it, and provide related links next to it. Top of Form Bottom of Form
|
Make the process of contacting the organization clearer and provide important links. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the term 'Property Registration Request' to 'Electronic Registration Service. Top of Form Bottom of Form
|
Clarify the nature of the service provided more effectively and accurately. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the location of the feedback option on the SLRB website. Top of Form Bottom of Form
|
Improve the placement and clarity of options for users. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the location of 'Non-Bahraini Ownership Areas' and add general information next to it. Top of Form Bottom of Form
|
Make relevant information more accessible to users. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Remove the 'Real Estate Sector Regulations' option from the bottom of the page. Top of Form Bottom of Form
|
Avoid information redundancy and improve the page structure. Top of Form Bottom of Form
|
|
2024 |
Customer Service
|
Change the location of 'Specialized Sites' to 'Related Links. Top of Form Bottom of Form
|
Make important links more visible and provide related links. Top of Form Bottom of Form
|