Feedback

 

Developmental Actions Based on Feedback

 

All feedback received from clients is analyzed regularly, and development plans are made based on these analyses.

 

Development Procedures

 

Year

The source

the procedure

Result

2024

Customer Service

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Attach the guide for the electronic registration service in English.

 

Clarify the electronic registration process for English-speaking users.

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2024

Customer Service

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Increasing the number of attachment upload slots in electronic registration.

Facilitate uploading attachments and additional documents during the registration process.

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2024

Customer Service

 

Change the method of accessing the property registration service.

Facilitate access for different concerned groups.

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2024

Customer Service and Contact

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Modifying and drafting text messages to be clear and understandable for customers.

Improve the user experience and their understanding of the messages.

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2024

Contact

Create a field for the Ministry of Housing letter number instead of the document field.

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Provide a field for the Ministry of Housing letter number as a reference for transactions.

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2024

Customer Service and Contact

 

Increase the number of attachments in electronic registration.

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Enable users to upload a larger number of attachments.

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2024

Contact

Provide a clear location for the case number.

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Simplify the entry of the application number for users.

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2024

Contact

Clarify the required data based on the type of registration.

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Facilitate and simplify the registration process for users based on the type of registration.

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2024

Contact

Send text messages with the application number to confirm the submission.

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Confirm the registration of the application.

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2024

Contact

Extend the electronic payment period.

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Provide users with the opportunity to complete the payment process.

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2024

Contact

Resolve issues with electronic links.

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Ensure the availability of electronic services without interruptions."

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2024

Contact

Extend the electronic payment deadline.

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Clarify the required fees for users and simplify the payment process.

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2024

Contact

Add an option to view the uploaded attachments.

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Facilitate the process of reviewing attachments.

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2024

Contact

Calculate the fees at the end of the registration process.

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Clarify the required fees for users and streamline the payment process.

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2024

Contact

Change the individual/agent option to make it clearer.

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Simplify the registration process.

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2024

Contact

Add instructions for users after submitting the application to inform them about the subsequent stages of the process.

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Provide users with useful information regarding the progress of the transaction and the waiting period.

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2024

Contact

Add detailed usage instructions on the landing page.

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Provide additional assistance to users for handling the provided services.

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2024

Customer Service

 

Change the overall appearance of the homepage.

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Improve the appearance of the page to make it more cohesive and professional.

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2024

Customer Service

 

Replace the old SLRB logo with the new logo on the website.

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Update and unify the SLRB branding.

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2024

Customer Service

 

Change the term 'Questions and Answers' to 'Frequently Asked Questions'.

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Clarify the nature and content of the page more effectively.

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2024

Customer Service

 

Change the word 'Contact' to 'Contact Us,' reposition it, and provide related links next to it.

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Make the process of contacting the organization clearer and provide important links.

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2024

Customer Service

 

Change the term 'Property Registration Request' to 'Electronic Registration Service.

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Clarify the nature of the service provided more effectively and accurately.

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2024

Customer Service

 

Change the location of the feedback option on the SLRB website.

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Improve the placement and clarity of options for users.

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2024

Customer Service

 

Change the location of 'Non-Bahraini Ownership Areas' and add general information next to it.

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Make relevant information more accessible to users.

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2024

Customer Service

 

Remove the 'Real Estate Sector Regulations' option from the bottom of the page.

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Avoid information redundancy and improve the page structure.

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2024

Customer Service

 

Change the location of 'Specialized Sites' to 'Related Links.

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Make important links more visible and provide related links.

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