Service Level Agreement

At the Land and Registration Bureau, we are committed to ensuring customer satisfaction by providing high-quality services characterized by prompt execution. Through this agreement, we aim to offer the best service to our clients according to the timeframes specified in the table below, once the client has met all the requirements and provided the necessary documents as outlined in our service guide. The estimated time for completing each service has been determined based on acquired experience and the actual time required for its completion. The time taken to complete each service is subject to periodic review, as part of ongoing efforts to improve and develop government services, including customer service.

 

Property Registration Services:

 

Service Detail / Classification

Estimated Time to Complete the Transaction

 

Property Ownership Certificate

15 minutes

Registration of Property Purchase or Sale

10 working days

Registration of an Apartment, Residential Unit, or Office under the Floor and Apartment System

10 working days

Registration of a Gift

10 working days

Registration of Subdivision or Partition Court Ruling

10 working days

Registration of Inherited Property

10 working days

Registration of a Plan (Subdivision)

10 working days

Registration of a Mortgage (Commercial or Housing)

2 working days

Registration of Transfer

10 working days

Endowment Transaction

10 working days

Lost Document Replacement

10 working days

Registration of Property Gift

10 working days

Registration of Umrah (Property Use)

2 working days

Registration of Corner Sales

10 working days

Registration of Public Auction Sales

10 working days

Registration of a Will

2 working days

Transaction for Gift of Residential Units and Housing Plots

10 working days

Registration of Housing Ministry Property Ownership Apartments

10 working days

Registration of Partition Contract

10 working days

 

Hydrographic Survey Services:

 

Service Detail / Classification

Estimated Time to Complete the Transaction

 

Sale of Nautical Charts and Marine Information (Depths, Tides)

1-3 working days

Depth Survey and Search for Marine Sands

10 working days

Survey of Current Speed and Direction

60 working days

Participation in Approving the Compliance Form for Conditions and Terms Related to Drilling, Dredging, and Marine Sand Extraction Licenses

1-4 days

 

Topographic Survey Services:

 

Service Detail / Classification

Estimated Time to Complete the Transaction

 

Request for Topographic Maps

3-4 working days

Request for High-Resolution Aerial Images

3-4 working days

Request for Contour Maps and Digital Terrain Model (DTM)

3-4 working days

Subscription to the Global Positioning System Network (PRN)

1 working day

Request for Reference Control Points

1-3 working days

Review and Approval of Existing Construction Maps

3-4 working days

 

Cadastral Survey Services:

 

Service Detail / Classification

Estimated Time to Complete the Transaction

 

Land Survey Information Request Service

30 minutes

Real Estate Survey Certificate Preparation Request Service

75 minutes

Request for Preparation of a Map Document for Unsurveyed Properties (Normal and Strata Parcels)

90 minutes

Request for Preparation of Court Reports

60 working Days: For lost documents or real estate disputes

6 Months: For proof of ownership

Preparation of Survey Plans

5 working days

Request for Real Estate Survey Maps

60 minutes

Request for Survey Certificate from a Previous File

60 minutes

Request for Preparation of a Map Document for Previously Surveyed Properties (BY PASS)

60 minutes

 

If there is no need to issue a new metric map.

Unless the transaction requires more than that.