Service Level Agreement
At the Land and Registration Bureau, we are committed to ensuring customer satisfaction by providing high-quality services characterized by prompt execution. Through this agreement, we aim to offer the best service to our clients according to the timeframes specified in the table below, once the client has met all the requirements and provided the necessary documents as outlined in our service guide. The estimated time for completing each service has been determined based on acquired experience and the actual time required for its completion. The time taken to complete each service is subject to periodic review, as part of ongoing efforts to improve and develop government services, including customer service.
Property Registration Services:
|
Service Detail / Classification |
Estimated Time to Complete the Transaction
|
|
Property Ownership Certificate |
15 minutes |
|
Registration of Property Purchase or Sale |
10 working days |
|
Registration of an Apartment, Residential Unit, or Office under the Floor and Apartment System |
10 working days |
|
Registration of a Gift |
10 working days |
|
Registration of Subdivision or Partition Court Ruling |
10 working days |
|
Registration of Inherited Property |
10 working days |
|
Registration of a Plan (Subdivision) |
10 working days |
|
Registration of a Mortgage (Commercial or Housing) |
2 working days |
|
Registration of Transfer |
10 working days |
|
Endowment Transaction |
10 working days |
|
Lost Document Replacement |
10 working days |
|
Registration of Property Gift |
10 working days |
|
Registration of Umrah (Property Use) |
2 working days |
|
Registration of Corner Sales |
10 working days |
|
Registration of Public Auction Sales |
10 working days |
|
Registration of a Will |
2 working days |
|
Transaction for Gift of Residential Units and Housing Plots |
10 working days |
|
Registration of Housing Ministry Property Ownership Apartments |
10 working days |
|
Registration of Partition Contract |
10 working days |
Hydrographic Survey Services:
|
Service Detail / Classification |
Estimated Time to Complete the Transaction
|
|
Sale of Nautical Charts and Marine Information (Depths, Tides) |
1-3 working days |
|
Depth Survey and Search for Marine Sands |
10 working days |
|
Survey of Current Speed and Direction |
60 working days |
|
Participation in Approving the Compliance Form for Conditions and Terms Related to Drilling, Dredging, and Marine Sand Extraction Licenses |
1-4 days |
Topographic Survey Services:
|
Service Detail / Classification |
Estimated Time to Complete the Transaction
|
|
Request for Topographic Maps |
3-4 working days |
|
Request for High-Resolution Aerial Images |
3-4 working days |
|
Request for Contour Maps and Digital Terrain Model (DTM) |
3-4 working days |
|
Subscription to the Global Positioning System Network (PRN) |
1 working day |
|
Request for Reference Control Points |
1-3 working days |
|
Review and Approval of Existing Construction Maps |
3-4 working days |
Cadastral Survey Services:
|
Service Detail / Classification |
Estimated Time to Complete the Transaction
|
|
Land Survey Information Request Service |
30 minutes |
|
Real Estate Survey Certificate Preparation Request Service |
75 minutes |
|
Request for Preparation of a Map Document for Unsurveyed Properties (Normal and Strata Parcels) |
90 minutes |
|
Request for Preparation of Court Reports |
60 working Days: For lost documents or real estate disputes 6 Months: For proof of ownership |
|
Preparation of Survey Plans |
5 working days |
|
Request for Real Estate Survey Maps |
60 minutes |
|
Request for Survey Certificate from a Previous File |
60 minutes |
|
Request for Preparation of a Map Document for Previously Surveyed Properties (BY PASS) |
60 minutes |
If there is no need to issue a new metric map.
Unless the transaction requires more than that.